Stay with you, gently
Welcome to FORELUNA
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Frequently Asked Question
Q: What is foreluna?
A: Foreluna is a lifestyle brand centered on companionship, slowing down, and everyday warmth. We create calm, thoughtfully designed objects made to stay close — to be used over time and remembered through emotion. From home essentials to personalized gifts, each piece is designed to fit gently into your life.
Q: How can I contact customer support?
A: You can reach our customer support team through the "Contact Us" page on our website. We aim to respond as quickly as possible and are always happy to help.
Q: How long does it take to process my order?
A: Orders are processed and shipped within 3 business days after payment verification. Orders placed on weekends or holidays will be processed on the next business day. You’ll receive a confirmation email with tracking details once your order has shipped.
Please note that gift wrapping may take an additional 1–2 business days for processing.
Q: When will my order arrive?
A: Delivery time depends on your location and local carrier conditions. Once your order has shipped, you’ll receive tracking information via email so you can follow its progress.
United States: Orders typically arrive within 7–12 business days after dispatch.
Please note that delivery times are estimates and may occasionally be affected by carrier delays, weather conditions, or other external factors.
Q: How much does shipping cost?
A: Shipping is a flat rate of $7.95 USD. Free shipping is available on orders over $29 USD.