Refund policy
At foreluna, we care deeply about the experience of receiving and using our pieces.
Each order is prepared with attention and care, and we hope it arrives safely in your hands.
Damaged Items
If your order arrives damaged due to transit, please contact us as soon as possible at support@foreluna.com and include clear photos of the issue. This helps us understand what happened and take care of it properly.
Once confirmed, we will issue a full refund to your original payment method.
We’ll handle the process gently and promptly.
Refund Processing Time
Once your refund is approved, it will be processed within 3–5 business days and returned to your original payment method.
Please note that the exact timing may vary depending on your bank or payment provider.
Non-Eligible Returns
At this time, we are only able to accept returns and issue refunds for items that are damaged during transit.
For other reasons, we’re unable to accept returns or provide refunds. If you have any questions about size, materials, structure, or use before placing an order, please don’t hesitate to reach out at support@foreluna.com — we’re always happy to help you make a thoughtful and informed choice.
We’re Here for You
Thank you for choosing foreluna and for trusting us with the little things that matter to you.
If you have any concerns or questions, please contact our customer care team at support@foreluna.com — we’re here to support you, every step of the way.