Frequently Asked Questions
Find answers to common questions about shipping, orders, returns, and more.
If you need further assistance, feel free to contact us!
Ordering
Q: When will my order ship?
A: Orders are processed and shipped within 3 calendar days after payment verification. You’ll receive a confirmation email with tracking details once your order has shipped.
Q: Where do you ship to?
A: We currently ship within the United States only. We hope to expand our shipping destinations in the future as Foreluna continues to grow.
Q: I have a question about my order, who can I talk to?
A: You can reach us at support@foreluna.com, and we’ll be happy to help! We aim to respond within 12 hours.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, so we cannot guarantee changes or cancellations. Please contact us as soon as possible, and we’ll do our best to assist you.
Shipping
Q: How long will it take for my order to arrive?
A: Delivery times may vary depending on your location and local carrier conditions.
United States: Orders typically arrive within 7–12 calendar days after dispatch.
Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, or other factors outside our control.
Q: Where does my order ship from?
A: To ensure your order reaches you smoothly, we ship from a small network of trusted fulfillment partners.
While we currently serve customers within the United States, some orders may be dispatched from one of our international fulfillment partners depending on product availability and logistics efficiency.
Q: How much does shipping cost?
A: Shipping is a flat rate of $7.95 USD. Free shipping is available on orders over $79 USD.
Q: Can I pick up my order in-store?
A: Unfortunately, we do not offer in-store pickup at this time. All orders must be shipped to the provided address.
Q: What should I do if I entered the wrong shipping address?
A: Please double-check your shipping address before completing the order. If you notice an error after placing your order, contact us immediately at support@foreluna.com.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 calendar days of delivery. To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging, tags, accessories, and proof of purchase.
To request a return, please email support@foreluna.com with your order number and reason for return. Please wait for return approval and instructions before sending your item.
Personalized and custom-made items cannot be returned unless they arrive damaged, defective, or incorrect. For change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Q: What if my item arrives damaged or imperfect?
A: Please contact us at support@foreluna.com within 14 calendar days of delivery and include your order number, a description of the issue, and clear photos or videos of the item and packaging.
If the item is confirmed to be damaged, defective, or incorrect, Foreluna will cover the applicable return shipping costs and offer an appropriate replacement, refund, or other resolution.
Q: How long does it take to process a refund?
A: Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 5 business days.
Your bank or payment provider may require additional processing time before the refund appears in your account. If more than 10 business days have passed since your refund was approved, please contact us at support@foreluna.com.