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Frequently Asked Question

A:Foreluna is a lifestyle brand centered on companionship, slowing down, and everyday warmth.We create calm, thoughtfully designed objects made to stay close — to be used over time and remembered through emotion. From home essentials to personalized gifts, each piece is designed to fit gently into your life.

A: You can reach our customer support team through the "Contact Us" page on our website. We aim to respond as quickly as possible and are always happy to help.

A: Orders are processed and shipped within 3 business days after payment verification. Orders placed on weekends or holidays will be processed on the next business day. You’ll receive a confirmation email with tracking details once your order has shipped.

Please note that gift wrapping may take an additional 1–2 business days for processing.

A: Delivery time depends on your location and local carrier conditions. Once your order has shipped, you’ll receive tracking information via email so you can follow its progress.

United States: Orders typically arrive within 7–12 business days after dispatch.

Please note that delivery times are estimates and may occasionally be affected by carrier delays, weather conditions, or other external factors.

A: Shipping is a flat rate of $7.95 USD. Free shipping is available on orders over $79 USD.